Privacy Policy
Effective Date: May 14, 2026 · Last Updated: May 14, 2026
Élévatione West Palm Beach (operated by South Beach Cosmetics LLC, "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, book an appointment, purchase products or services, or communicate with us.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: First name, last name, email address, mobile phone number, and mailing address
- Account Information: Username, password, account preferences, communication preferences
- Transaction Information: Purchase history, payment information (processed by Affirm and other PCI-compliant payment processors — we do not store full card numbers), order details
- Health & Treatment Information: Skincare concerns, treatment history, consultation notes (collected in-spa with separate HIPAA-aligned consent)
- Communication Records: Inquiries, chat transcripts, SMS opt-in records and consent timestamps
- Technical Information: IP address, browser type, device information, cookies, pages visited, referring URLs
2. How We Use Your Information
We use your personal information to:
- Provide and manage our spa services, treatments, and product orders
- Process payments, including financing through Affirm
- Send appointment reminders, booking confirmations, and customer service communications
- Send promotional offers and program updates (only with your consent)
- Respond to inquiries, complaints, and customer service requests
- Improve our website, services, and customer experience
- Comply with legal obligations, including FL state and federal regulations
3. SMS / Text Messaging Program
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in data, mobile phone numbers collected for SMS purposes, and consent records are used solely to deliver the messages you have consented to receive directly from Élévatione West Palm Beach. We do not sell, rent, license, or share this data with third parties, affiliates, advertisers, data brokers, or any other party for marketing, promotional, or any other purposes.
If you opt in to our SMS program, your mobile number and consent record are stored and used only for the following purposes:
- Delivering appointment reminders, booking confirmations, and customer service responses
- Sending promotional offers when you have consented to receive them
- Maintaining records of consent for legal and carrier compliance (TCPA, A2P 10DLC)
For complete SMS program details, please see our SMS Terms and Conditions and SMS Opt-In page. You may opt out at any time by replying STOP to any SMS message we send.
4. Information Sharing
We share your personal information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who perform services on our behalf (booking platforms, payment processors, SMS infrastructure providers, email service providers, hosting providers) under strict confidentiality and data protection agreements. These providers may not use your information for their own marketing or share it further.
- SMS Carriers: Mobile phone numbers are transmitted to wireless carriers solely for the technical delivery of the messages you have consented to receive. Carriers do not receive opt-in data for marketing purposes.
- Legal Compliance: When required by law, subpoena, court order, or regulatory authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred subject to the same privacy protections
We never sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment processing is handled by PCI-DSS compliant processors. Our website uses HTTPS encryption for all data transmission.
7. Your Rights — Unsubscribe, Update, Delete, and Access Your Information
You have the right to unsubscribe, update, delete, or access your personal information at any time. Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Update or correct inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
- Unsubscribe from SMS messages at any time by replying STOP to any text message we send. To stop receiving messages, reply STOP to any text message.
- Withdraw consent for any communications at any time
- Object to certain processing activities
- Receive a copy of your personal data in a portable format
To unsubscribe, update, delete, or access your information, contact us at wpb@elevatione.com or call (561) 469-6135. We respond to all verified requests within 30 days.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
9. Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and consent timestamps are retained for at least 4 years to comply with TCPA recordkeeping requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent website notice at least 7 days before taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.
11. Contact Us
Questions about this Privacy Policy or our data practices?
- Élévatione West Palm Beach · South Beach Cosmetics LLC
- 1515 N Flagler Dr Suite 100, West Palm Beach, FL 33401
- Phone: (561) 469-6135
- Email: wpb@elevatione.com